frequently asked questions
If your questions are not answered on this page, please feel free to contact me by email at firstname.lastname@example.org
or call 306.550.2718.
LOCATION & PARKING
Suite 6 - 1651 11th Ave
PARKING ON BROAD: Metered street parking. Plus ImParks surrounding the building.
AREAS OF SERVICE
Regina, SK and surrounding areas. White City, Lumsden, Balgonie, just to name a few.
I will drive up to 70kms in any direction outside of Regina. Mileage rates apply.
ENTERING THE STUDIO
The door you are looking for is the one with the open black grate. Sometimes the building door is locked, sometimes it's not. If it is locked, let me know when you arrive via text or call (3065502718 - this is my business cell). I will come down meet you at the door.
ARRIVING ON TIME:
~ If you arrive late for an appointment, you will be charged the full session fee.
~ Generally for any of the mom groups I don't consider anyone "late" - I understand the nature of leaving the house in a timely fashion with tiny human. If "lateness" can't be avoided, please slide in quietly and catch up as best you can.
Please stay home if you are sick and/or contagious (this applies to your children too).
INSURANCE & TAXES
Kayla is a registered Social Worker with the Saskatchewan Social Work Association (SASW). Your appointments will be covered by certain benefits plans & are tax free.
Why is MY therapist wearing CASUAL/workout clothes?
I have clients who I see in home and go for walks with (in all weather) in addition to playing with babies in the studio during mom groups and seeing clients in-studio. PLUS, At heart, I am a jeans & t-shirt kind of woman, at some point in our therapeutic relationship you will find me wearing comfy pants and t-shirts.
Payments & Refunds
Please understand, while I strive to be as accommodating as possible, the services here require meticulous planning and spaces are limited. When cancelling a commitment,
please give as much notice as possible.
Payments can be made via cash, cheque, email money transfer, or online payment, credit cards accepted in person.
See conditions below.
COUNSELLING | EXPRESSIVE ART PROGRAMS | BRINGING HOME BABY
Payment is expected at the end of every session.
Payment is expected for any missed session, unless the appointment is cancelled at least 36 hours in advance. If you arrive late for an appointment, you will be charged the full session fee.
Clients will be charged a $25.00 penalty fee for NSF checks. If payment becomes a concern, please discuss it with Kayla.
Full payment is required at the time of registration and is non-refundable, unless contact is made within 36 hours of the registered date & time.
TRANSFERS may be approved by Kayla, when contact is made within 36 hours of ythe registered date & time.
Refunds will not be administered for no-show.
FLOURISH POSTPARTUM GROUP
Full payment is required at the time of registration
FEE is refundable (minus $50 handling fee), up to three days before start date
Refunds will not be administered for no-show or cancellation/withdraw once group has started.
TRANSFERS may be approved by Kayla, when contact is made within 7 days of your pre-registered date & time.
CANCELLED GROUP due to low registration numbers: 100% refund.